Contact Us
Email is the fastest way to reach us: info@top-up.one. We answer within one business day, Monday to Friday, US Eastern time. You can also use the form below.
Before you write — the three most common questions
- Where is my order? Tracking is emailed when the parcel ships. You can also check the Track Your Order page. Typical delivery is three to six business days from order.
- Something arrived faulty. Send your order number and a photo. We ship a replacement or refund you straight away, and you do not need to return the faulty item.
- I want to return something. Thirty days from delivery, unused and in original packaging. Details on the refund policy page.
Which cable do I need?
Happy to answer that by email, but the guides usually answer it faster: the Apple Watch compatibility chart covers which cable fits which watch, and the wattage guide covers how many watts your device actually needs.
Bought on Amazon?
Order status, delivery and returns for Amazon purchases are handled by Amazon under their terms — start from your Amazon order page. For product questions, warranty or a faulty item, write to us directly and we will take care of it either way.
Wholesale and bulk orders
See the wholesale page, or email us with quantities and we will quote.
Company details
Top-Up US LLC
7901 4th St N Ste 300
St. Petersburg, FL 33702
United States
Returns are sent to a different address — see the refund policy before shipping anything back.