You have 30 days from delivery. If anything is wrong — faulty, damaged, the wrong item, or simply not what you expected — email us and we refund you or send a replacement. You do not ship anything back.
Our stock ships from Amazon's fulfilment warehouses, which are not set up to receive returns on our behalf, and processing a returned charging cable costs more than the cable is worth. Rather than pretend otherwise, we skip that step entirely. It is cheaper for us and faster for you.
Email info@top-up.one within 30 days of delivery and include:
We reply within one business day. There is no form to fill in, no RMA number, and no return label.
Approved refunds go back to the original payment method in full. There is nothing deducted — shipping was free and there is no return cost. Refunds are issued within one business day of approval; your bank then typically takes 5–10 business days to post it. If two weeks have passed and nothing has appeared, email us and we will trace it.
If you would rather have the item than the money, say so in your email and we ship a replacement at no charge. Replacements go out on the same schedule as a normal order: processed within one business day, 3–5 business days in transit.
If you ordered the wrong length or colour, email us. We refund the original and you place a new order — that way you are not waiting on anything to clear first.
That is the whole list. Everything we sell is a charging accessory, so there are no hygiene, perishable or final-sale exclusions to worry about.
This policy is deliberately generous and assumes good faith. We reserve the right to decline a claim where the same customer has made repeated claims across multiple orders, and to ask for a photo before approving one.
If the item was sent to you as a gift, we can issue the refund as store credit to you instead of returning the money to the buyer. Just say so in your email.
Returns and refunds for TOP-UP products bought on Amazon are handled by Amazon under their own policy and window, including physical returns. Start those from your Amazon order page rather than here.
Top-Up US LLC
7901 4th St N Ste 300, St. Petersburg, FL 33702, United States
info@top-up.one — we answer within one business day.
Last updated 22 September 2026.
