We ship to addresses within the United States only, including PO boxes and APO/FPO addresses. We do not currently ship internationally from this store. If you are outside the US, some TOP-UP products are available through Amazon, which may offer its own international options.
Standard shipping is free on every order, with no minimum. There are no handling fees and no surcharges at checkout.
| Order processing | Within 1 business day |
|---|---|
| Transit | 3–5 business days |
| Typical total | 3–6 business days from order to doorstep |
Orders placed on a weekend or a US public holiday are processed the next business day. Delivery estimates come from the carrier and are not guaranteed — weather, holiday peaks and carrier backlogs can add a day or two.
You will receive a confirmation email when the order is placed and a second email with a tracking number when it ships. You can also check status on the Track Your Order page. No signature is required on delivery; parcels are left according to the carrier's standard practice for your address.
Email info@top-up.one with the subject line CANCEL and your order number. If the order has not yet shipped we will cancel it and refund in full, no questions asked. Once a parcel has left the warehouse we cannot change the address or recall it — at that point, simply contact us under our refund policy.
Contact us at info@top-up.one with your order number and, for damage, a photo. We will send a replacement or refund you. You do not need to chase the carrier yourself, and you do not need to send anything back.
If you bought a TOP-UP product on Amazon rather than here, shipping, tracking and delivery issues are handled by Amazon under their terms. Use the Amazon order page for those.
Top-Up US LLC
7901 4th St N Ste 300, St. Petersburg, FL 33702, United States
info@top-up.one
Last updated 22 September 2026.
